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Getting started with Metaroom®

  • What is Metaroom by Amrax®? 
  • What is Metaroom Scan App?
  • What is Metaroom Workspace?
  • Supported devices 
  • How can I download the Metaroom Scan App?
  • How can I create Metaroom account?

Scanning with Metaroom Scan App

  • How can I prepare space for scanning with the Metaroom Scan App? 
  • Which rooms can be scanned with the Metaroom Scan App? 
  • Metaroom Scan App’s offline scanning capabilities
  • Scanning with Tracking Assistant 
  • How do I scan a single room with the Metaroom Scan App? 
  • How do I scan multi-rooms with the Metaroom Scan App? 
  • How do I scan large spaces with the Metaroom Scan App? 
  • How do I scan complex rooms with the Metaroom Scan App? 
  • How do I scan multiple floors with the Metaroom Scan App? 
  • How can I scan a staircase with Metaroom Scan App? 
  • How can I scan a complex ceiling with the Metaroom Scan App? 
  • How accurate are the scan results? 
  • How do I get the most accurate result with the Metaroom Scan App? 
  • How can I capture Snapshots during scanning with the Metaroom Scan App? 
  • Scan reconstruction
  • Face blurring in scanned spaces

Metaroom Workspace Features

  • Snapshots (2D Frames in 3D Model)
  • Adding 3D elements to 3D model 
  • How can I reconstruct staircases in the Metaroom Workspace? 
  • How can I reconstruct a complex ceiling in the Metaroom Workspace? 
  • Notes in scanned spaces 
  • Assigning IFC classification to 3D elements 
  • GPS location data in 3D room model  
  • North Heading orientation in 3D room model  
  • Room categorization 
  • Room utilization type 
  • Basic measurements 
  • Object Selection & Grouping
  • Hiding & enabling room assets 
  • Scan Path
  • Textures in the 3D room models 
  • Project sharing 

Export & Integrations

  • What export formats does Metaroom support? 
  • How do I export a 3D room model in the Metaroom Workspace? 
  • How do I export 2D floor plan?
  • How do I export a 3D room model for DIALux?
  • How do I export separate rooms in the multiroom 3D model for Relux? 
  • How do I export a 3D room model for Pytha 3D CAD? 
  • How do I export 3D room models to Palette CAD? 
  • Which CAD programs can import Metaroom’s 3D room models? 

Legal & Privacy

  • How is my data stored in Metaroom? 
  • What happens if customers do not allow the scan afterwards? 
  • What measures are in place for data backup and recovery? 
  • What is Metaroom’s policy on data sharing? 
  • How does Metaroom handle data breaches? 
  • How can I access my own data in Metaroom? 
  • How can I delete my data from Metaroom? 

More Questions

  • Why do I need an Apple Pro device for scanning?
  • Can I use an Android device for scanning?
  • Can I scan a couple of rooms and get one 3D model?
  • Can I scan multiple floors and get one 3D building model?
  • Is it possible to scan staircases?
  • Is it possible to scan ceilings?
  • Can I scan high-ceiling rooms?
  • Can I scan outside of the building (outdoor)?
  • Can I remove furniture from the 3D model? 
  • Is it possible to modify the scanned space after completing the scanning?
  • Is Metaroom a cloud-based solution?
  • How much does Metaroom cost? 
  • How big is the size of the file in the output format? 
  • Why does the mobile phone heating while using the Metaroom Scan App? 
  • Is there an option to manually change or insert items like doors, openings, objects, etc. to Metaroom’s 3D model? 
  • Would it be possible to have positions on the filigree ceiling by markers? (Drill holes e.g. for cabling) 
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  • Scanning with Metaroom Scan App
  • Scan reconstruction

Scan reconstruction

Once you have successfully completed a scan with the Metaroom Scan App, your scanned data is automatically sent to our reconstruction pipeline. When the reconstruction is complete, you will have full access to your 3D room model or 2D floor plans in the Metaroom Workspace. 

How long does it take to reconstruct my scanned space? 

The reconstruction time depends on the size of the scanned space. Reconstructing a single room typically takes between 1 to 5 minutes. Reconstruction may take up to 30 minutes or more for multi-room or larger spaces. 

Can I be notified when reconstruction is complete? 

Yes, you have two ways to receive notifications about the successful reconstruction of your 3D model: 

  • You can track the progress of reconstruction on the main page of the Metaroom Scan App. 
  • You can receive an email notification when your scanned space is reconstructed and ready for use. 

How do I enable or disable reconstruction email notifications? 

By default, you will receive an email notification when the reconstruction of your scan is complete. If you would like to disable these notifications, follow these steps: 

  1. Log in to your Metaroom account. 
  2. Go to “Manage Account”. 
  3. You will be automatically redirected to your settings console. 
  4. Select the “Personal Info” tab. Here, you can set your preference for “Receive email when 3D Model is completed”: 
    • Choose “Yes” if you want to continue receiving email notifications for scan reconstructions. 
    • Choose “No” if you want to stop receiving these notifications. 

Will I be notified if reconstruction fails? 

In rare cases, reconstruction may fail in the pipeline. This is nothing to worry about – your scanned data is saved, and our team will investigate the issue. 

There are two ways to be informed if reconstruction fails: 

  1. The failed reconstruction will be indicated in the app next to the scanned project. 
  1. You will receive an email from our team, who will already be working to resolve the issue. 

Please note that resolving the issue usually takes at least 48 hours. We will notify you as soon as the problem is resolved and your scan has been successfully reconstructed. 

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Updated on April 17, 2025
How can I capture Snapshots during scanning with the Metaroom Scan App? Face blurring in scanned spaces
Table of Contents
  • How long does it take to reconstruct my scanned space? 
  • Can I be notified when reconstruction is complete? 
  • How do I enable or disable reconstruction email notifications? 
  • Will I be notified if reconstruction fails? 
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